Terms and conditions

General provision

Governing laws for private persons are The Distance Selling Act (”Distansavtalslagen”) (see below concerning right of withdrawal) and the Consumer Sales of Goods Act (“Konsumentköplagen”), which have got strict provisions, meaning that these are ruling over whatever a private person may have agreed upon. Governing law for companies, including sole proprietorship, is the Sales of Goods Act (“Köplagen”), which is dispositive, meaning that agreements between enterprises apply primarily over the law.

We follow the Privacy Protection Law (“Personuppgiftslagen PUL”). When you, being a private person, enter your personal data, you also accept the fact that we store and use the information within our business so that we can fulfil our commitments to you. We will protect your personal data according to the Privacy Protection Law and you may obtain information about these data and have them deleted, whenever you wish. You also accept to receive an e-mail with a check list as a service from our side if you abandon the cart without completing purchase (see below under “Abandoned Cart”).

If any or one of the provisions contained in these purchasing conditions should be declared invalid under Swedish or EU law, the validity of the remaining provisions contained herein shall not in any way be affected, but the invalid provision be replaced by equivalent legal text.

Abandoned cart

If you have added items to the carts without completing the purchase, we will send you an e-mail with a check list showing the products which you placed in the cart, provided you:

• are a subscriber to our newsletter,
• or are a registered customer,
• or otherwise have informed us about your email address.

This is an extra customer service in order to make it as easy as possible for you to place your order if you wish. You may recreate your cart with its items at any time, or let be. Observe that you need not act in any way if you do not wish to complete the order.

The price and availability of the products are based on the time when you put the products in the cart. We reserve the right to slightly modify prices in case the dates of various campaigns have expired.

Ordering

If you are below the age of 18, you will need your guardian´s consent. Such consent can be submitted by a parent by sending his/her explicit permission to us by e-mail. All false orders till be tracked and reported to the police, and in case we suffer economic or other damages, we shall claim indemnity.

Payment and delivery

Freight: Delivery within Sweden costs 49 SEK. For international orders we charge shipping cost of 99 SEK for packages below 2 kg (all watches, and some storage boxes for watches, and also some watch winders). For larger watch storage boxes and largare watch winders we charge 169 SEK for shipping.

Time of delivery: All products in our web-shop are marked with delivery indication. We shall, however, not be responsible if the delivery indication is based on incorrect information, resulting in later or earlier delivery than expected.We shall have the right to delete non-deliverable products from your order and reducing the price accordingly. If you wish to place an order for an equivalent product, it will be treated as a new order. If you wish to cancel a product because of delay in delivery, it is possible to do this until the product has been effectuated (see below under “Cancellation”). Delivery in part will be done only at your request and will result in further freight charges for you.

Means of delivery: When you place the order, it will be obvious which means of delivery you have chosen. Usually a product will be sent by postal service, but it may happen that we use another forwarder. It is your responsibility to see to it that the address is correct, which you specified at the time of placing the order. Delivery will take place only within Sweden, Denmark, Finland and Norway provided that otherwise has not been agreed in advance. The stated delivery time is approximate delivery time. We are not responsible for late deliveries that take place during the Post , or freight forwarder handling, becuase we can not influence this .

Products we have in stock , we deliver usually within 1-3 working days. If delivery time stated on the the products site is longer than that, we order the product from our supplier. We can not ever guarantee exact delivery times when the products are ordered from the supplier. If the supplier does not have it in stock we will tell to the customer by mail and want the client to wait for a product that the supplier dont have in stock , we are not responsible for delays and long delivery times . The risk is that the wait will be longer than expected when we order from supplier , we can not affect it.

Unclaimed package

It is your responsibility to collect the postal item within the time stipulated on the delivery advice. If you are not able to receive the package on delivery, it will be sent back to us, and we may then charge you for a reasonable amount of 399 SEK to cover freight charges and administrative costs. If our damages are not settled, the claim will be sent to debt collection.

Modifying an order

You may modify your order of items in stock until the moment when the order has been executed. If the modification is approved, any price differences will be regulated according to the price, applicable at the time of change. Private persons have right of withdrawal according to what is said under the heading “Right of Withdrawal”.

Cancellation

A cancellation will not be valid until you have received a confirmation hereof from us. You may cancel your order without any cost for you until the moment when the order is effectuated, i.e. when invoice or freight documents have been created. After this moment, you are obliged to receive the consignment. Cancellation of a non-stocked product, which has been ordered or is to be produced especially for you, is not possible after the moment when have made an order for or started producing the product/assignment. Refund is often made within one week, but can take up to 30 days.

Right of withdrawal

Being a private person you have, according to the Distance Selling Act (“Distansavtalslagen”) a right to regret your purchase within 14 days. (c) You have no rights of regret if we have entered upon the assignment with your consent during the cooling-off-period, if the product because of its nature cannot be returned, if the seal has been broken, or if you have registered the license. If you regret your purchase, you must return the product in essentially unchanged condition. The days of rights of regret will start to count on the day we accept your assignment, or the day when you receive the product or an essential part of it.

If you want to use your rights of regret, you must fill in this form. Thereafter, we will consider whether or not you satisfy the prerequisites which are needed for applying rights of regret. If so, you will receive an answer from us by e-mail with details about how to return the product. Please observe that you must follow our recommendations concerning packaging etc. Please also observe that you must, according to law, pay the freight charges.

After receiving the returned product, the purchase price reduced by the original freight charge will be refunded to you within 30 days from the day when we received the returned package, provided that you have not used the product and it is returned in undamaged condition and with unbroken box/seal/technical sealing.

If the product is ordered by for example by email or phone and the product isn't available to purchase directly from our webpage, there is no possibility to return och get any refund for the purchase. All of these sales are final.

Är produkten beställd via t.ex. e-mail eller telefon och ej finns synlig på vår hemsida, så är ej retur och ångerrätt ej möjlig.

If the purchase is made by Klarna Invoice or Klarna account the invoice must be paied within or before the due date. Otherwise we will charge you costs for late/non payment which are calculated from Klarnas costs +129 SEK of adminstrative cost.

Complaints and redemption in certain cases

If you, who are a private person, have received a damaged product, or if we have sent the wrong product, you must make a complaint about it within 3 years from the day you received the product, or at the latest within 2 months from the day when you discovered, or ought to have discovered, the fault.

Sometimes Klockson will send shipping documents. When not possible, customer needs to cover expenses, and if Klockson decides that the complaint is OK - Klockson will cover the costs of shipping.

If you, who run a company, have received a damaged product, or we have delivered the wrong product, you must immediately after you received the goods, send a complaint to us by e-mail, provided that your complaint about damage is sent within the warranty period. If not, you will at first hand be directed to the manufacturer in question or his service place.

Private persons and companies must observe, that the damaged or wrongly delivered product must be returned in similar packaging and by the same transportation company as when the product was received, together with a thorough description of the fault.

If we are not able to repair, or send a new product to you within reasonable time, you will get a reimbursement of the return freight charge together with the amount you have paid for the damaged or wrongly delivered product, but we will not reimburse the original freight charge.

Compability problems often occur between different products, and we therefore recommend that you find out as much as possible before you place an order, to avoid unnecessary costs. If a faulty complaints and redemption is made Klockson will charge a fee of 299 SEK for shipping and handling charges. If a faulty return of product is made, 299 SEK will be charged.

Handling time for complaints and repairs is aproximately 1-4 weeks.

Important information about water resistance can be found here

Misprints

We shall not be responsible for misprints in pictures or text, or errors in information or specifications of goods and services which occur in our range of products.

Force Majeure

Both parties shall be relieved from satisfying this agreement, if its fulfilment is precluded, or essentially disabled by circumstances beyond their control or circumstances which could not reasonably be foreseen. The following and similar circumstances shall constitute reasons for relief, provided they hinder or aggravate fulfilment of the agreement: fire disaster, war, mobilization, requisition, confiscation, currency restrictions, common scarceness of goods, deficit in means of transportation, strike, lock-out, power outages, deficits in driving means, and errors or delays caused by sub-contractor because of circumstance, mentioned in this paragraph, or other circumstance, which the parties could not possibly control, which either prevents or aggravates the parties’ fulfilment in such a manner that it could not be done other than to an unreasonably high cost.

Dispute

The National Board for Consumer Complaints (ARN) provides free proceedings for private persons in case of dispute. It is our policy to follow the recommendations given by ARN.

Dispute between companies will be settled in district court.